At 4Kibo, we strive to provide high-quality digital products and an excellent customer experience. Due to the nature of digital goods, we have a clear refund policy to ensure fairness for both customers and content creators.
1. Eligibility for Refunds
Refunds are granted under the following conditions:
Defective or Non-Functional Products: If the template or logo you purchased does not function as described or contains technical errors that cannot be fixed.
Misrepresentation: If the product significantly differs from its description.
Duplicate Purchases: If you accidentally purchased the same item more than once, we will refund the duplicate charge.
2. Non-Refundable Cases
Refunds are not provided in the following situations:
Change of Mind: Once a digital product is downloaded, we cannot process refunds for buyer’s remorse.
Incorrect Purchases: Please review product details before purchasing.
Customization Requests: Any work involving personalized modifications is non-refundable.
3. Refund Request Process
To request a refund, follow these steps:
Contact Support: Email us at [your email] with your order details and the reason for your refund request.
Verification: Our team will review your request and may ask for additional information or troubleshooting steps.
Resolution: If your request meets our refund criteria, the refund will be processed within [X] business days.
4. Chargebacks and Disputes
If you initiate a chargeback through your payment provider without first contacting us, your account may be restricted. We encourage open communication to resolve issues promptly.
Our goal is to ensure customer satisfaction while maintaining fairness for digital product creators. If you have any questions regarding our refund policy, please reach out to [email protected]